Privacy Policy

1. Who We Are

Otro Nivel Marketing LLC (“we,” “us,” or “our”) is a digital marketing agency located in Hillsboro and Woodburn, Oregon. We provide marketing services including social media management, graphic design, video production, SEO, and advertising.

Contact:
Email: hola@otronivelmarketing.com
Phone: 971-441-5885
WhatsApp: 971-424-8004

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2. Information We Collect

We may collect the following types of personal information:

• Identity data: Full name, company name
• Contact data: Email address, phone number (including mobile), mailing address
• Billing data: Payment and invoicing information
• Communication history: Records of emails, calls, WhatsApp messages, and SMS exchanges
• Technical data: IP address, browser type, pages visited, cookies and analytics data
• Consent records: Timestamp and method of opt-in for SMS and marketing communications

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3. How We Use Your Information

We use your personal information to:

• Respond to inquiries and provide our services
• Manage active projects and client relationships
• Send appointment reminders, project updates, and follow-ups on quotes
• Send promotional communications to users who have explicitly opted in
• Improve our website and service experience
• Comply with legal obligations

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4. SMS Communications

Opt-In

By providing your mobile phone number and checking the SMS consent checkbox on our contact form at otronivelmarketing.com/contacto, you expressly consent to receive SMS text messages from Otro Nivel Marketing LLC. You may also provide consent verbally or in writing to one of our representatives.

Types of Messages

You may receive:

• Appointment reminders and scheduling confirmations
• Project status updates and deliverable notifications
• Follow-ups on quotes or proposals
• Promotional offers and announcements (for opted-in users only)

Message Frequency

Message frequency varies. You may receive up to 4 messages per month depending on your project status and interactions with our team.

Costs

Message and data rates may apply based on your mobile carrier plan.

How to Opt Out

Reply STOP to any SMS message at any time to unsubscribe. You will receive one final confirmation and no further messages will be sent.

How to Get Help

Reply HELP to any message or contact us at hola@otronivelmarketing.com or 971-441-5885.

Data Sharing — SMS

We do not sell, rent, share, or disclose your mobile phone number or SMS opt-in consent to any third party for their own marketing purposes. Mobile opt-in data and consent will not be shared with any third party.

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5. How We Share Your Information

We do not sell or rent your personal data. We may share your information only in the following circumstances:

• Service providers: Third-party vendors who assist in operating our business (e.g., email platforms, SMS providers, cloud storage), who are contractually bound to protect your data
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of business assets

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6. Cookies and Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand how visitors interact with our site. You may disable cookies in your browser settings, though some features may not function properly.

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7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal obligations. You may request deletion at any time (see Section 8).

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8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data

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• Delete your personal data (subject to legal retention requirements)
• Withdraw consent for marketing or SMS communications at any time
• Opt out of SMS by replying STOP to any message

To exercise these rights, contact us at hola@otronivelmarketing.com.

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9. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure.

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10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

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11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at otronivelmarketing.com/privacy-policy. We will notify you of significant changes via email or SMS when appropriate.

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13. Contact Us

For questions about this Privacy Policy or your personal data:

Otro Nivel Marketing LLC
Hillsboro & Woodburn, Oregon
hola@otronivelmarketing.com
971-441-5885
WhatsApp: 971-424-8004